Salesforce has announced Einstein Copilot Studio, which enables customers to customize Salesforce’s base Einstein GPT and Einstein Copilot offerings. Three elements make up the tool: a prompt builder, a skills builder, and a model builder. With the prompt builder, customers can customize the prompt templates included in Einstein GPT. By adding actions to prompts, companies can enhance their offerings. Customer models can be brought in or third-party models can be used. For companies seeking more than just basic tools, the tool fills a gap.
Admins can create prompts and skills that address real-world use cases specific to their organizations using Studio, since all the components are accessible from across Salesforce platforms. Security, governance, and privacy are some of the things Salesforce is building with its Einstein Trust Layer.
Salesforce’s Data Cloud can help ensure of a certain degree that it will provide accurate answers based on the information in its databases. Additionally, customers can tailor prompts and skills in Studio, depending on the nature of the question and the level of risk involved, whether to fully automate the response or indicate that a human should be involved. This could include the Studio product. In the fall, Einstein Copilot Studio will be available for pilot testing. The Einstein Trust Layer is expected to be available across the Einstein platform by the end of next month.