What is ServiceNow? Types Of ServiceNow Certifications & Job Roles

ServiceNow is a cloud-based platform that provides IT service management and workflow automation for enterprises. It supports the entire lifecycle from incident tracking to release management. ServiceNow offers various certifications to help professionals gain skills to use the platform effectively.

Some ServiceNow certifications include:

ServiceNow Certified System Administrator – This teaches how to maintain instances and implement governance processes.

ServiceNow Certified Application Developer – This covers building custom applications on the ServiceNow platform.

ServiceNow Certified Implementation Specialist – This focuses on configuring and customizing ServiceNow for business needs.

ServiceNow Certified Architect – This certification deals with designing architecture, integrations, and implementations.

ServiceNow Certified ITOM Administrator – This trains professionals to leverage ITOM capabilities of ServiceNow.

Typical job roles for ServiceNow

certified professionals are Administrator, Developer, Implementation Expert, Architect, and Master Architect.

Let’s look at some key benefits of ServiceNow for businesses:

Streamlined Workflows – ServiceNow allows companies to simplify complex processes for improved efficiency. Repetitive tasks can be automated.

Enhanced Service Delivery – With ServiceNow, companies can improve service delivery and customer satisfaction.

Increased Automation – ServiceNow enables automating repetitive tasks so teams can focus on strategic work.

Lower Costs – ServiceNow helps cut costs by making operations efficient through automation.

Real-time Analytics – ServiceNow provides analytics for quick and informed decision making.

Improved Incident Management – ServiceNow enhances incident management for faster issue resolution.

Handling Repetitive Work – The automated platform lets employees swiftly handle repetitive tasks.

Minimized Errors – ServiceNow eliminates human errors common in manual work.

Work Integration – ServiceNow allows integrating services across departments seamlessly.

Simplicity – ServiceNow is flexible for both small and large companies. Plans can be customized.

In summary, ServiceNow provides key benefits like workflow automation, enhanced service delivery, increased automation, lower costs, real-time analytics, and simplicity.